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Best IT Support In Toledo

ABC Computer Solutions
Jul 14, 2016
3 min read

Of all the important aspects to a successful business your companies IT systems are arguably the most important since these systems can impact all aspects of a business. Many companies handle their IT resources in different ways, from having an in-house IT employee, to not having anyone, to managed services. What exactly are all of these ways of taking care of your IT systems and with all the different approaches to taking care of your businesses what’s the best option? Some businesses choose not to have in-house IT staff as it’s too expensive and instead go without IT support and try to fix problems on their own or ignore the issues all together. The biggest problem with this approach, also known as a “Break Fix” approach, is that you often have downtime and issues with your IT systems since they are not properly cared for. In addition to the high costs of downtime, when businesses finally break down and call for help the support can be very expensive since they are not on a support contract and likely have numerous issues causing their problems. While many larger companies choose to have an in-house IT employee, or several for very large companies, this is

not always the best option either. One of the biggest problems with in-house IT staff is that they tend to have a knowledge base that is centered on one businesses network so when problems arise it can be difficult for them to figure out what the issue is. They also cost a business much more than what other support options cost. When you use a service provider like ABC Computer Solutions, you are getting an IT tech that has a broad base of knowledge and can very quickly adapt to your network and use knowledge of similar issues other organizations have had to correct your problem much faster. For small to medium size businesses the cost of having an in-house IT employee is simply too expensive so they tend to go with the first option. It is possible for small to medium sized businesses to get the same level of service or higher than having one in-house IT employee at a fraction of the cost as well.

The third option and the best option is called Managed Services. Managed services give the IT provider the ability to proactively monitor the important aspects of your businesses workstations, servers, and network to prevent major issues before they cause costly downtime. With our Managed Services platform we offer a large number of software and hardware checks to keep your servers and workstations running great for years but we also offer several other benefits when combined in an all-inclusive, unlimited service, service contract. Our Managed Services platform offers the ability for us to connect to your computer and work with you remotely. In most cases, we solve your problem quickly without having to wait for a tech to travel to your location. We also offer offsite backups as an option to protect your business from a catastrophic data loss that can cause a company to go under in a few months after such an event. Managed services are simply THE BEST option for small to medium sized businesses due to the flexibility they offer and the high amount of protection offered. Included in our Managed Service offerings is: · Unlimited remote and if needed onsite support · Enterprise grade antivirus that does not expire · Hacker checks to watch out for unauthorized attempts to get into your systems. · Over 20 system health checks to monitor for problems before the cause downtime. · Software Patch Management to ensure your computer stays up to date and protects your systems from security exploits. · Theft retrieval assistance. · OPTIONAL: Web Filtering services to keep your employees from wasting time on the Internet. · OPTIONAL: Offsite backup services to keep your data safe from loss. · OPTIONAL: Mobile Device Management services to keep your company’s mobile devices secure. If you would like to see what Managed Services can do for your company give us a call and we can setup a meeting to take a look at your current systems and get you a quote on what this would cost your business today!