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Better Small Business IT Support

ABC Computer Solutions
Sep 12, 2013
3 min read

Businesses today need to have their computers and servers running at all costs. Most businesses cannot even function when their computer go down or end up having to tell customers "We'll have to call you back we are having computer problems today." Sound familiar? While most small businesses cant afford to have their own in house IT person they do need the same quality of support and care one provides to keep everything in working order. But how can you get the same quality of service without having to pay for in house IT?

Managed Services is a newer term in the world of IT that most people are not familiar with yet. What Managed Services are is a program that we can come out, install on your computers, then take care of your computers and servers remotely if and when problems arise. The best part of Managed Services is that they monitor your employees workstations and scrutinize the logs constantly, almost like you have your very own in house IT Professional doing the same thing. If the agent finds a problems we get notified automatically via a ticket and can then take care of the issue. Usually the issues are found so early on that clients don't even know they are having any issues. Catching issues early on like this allows us to prevent major problems. Some other benefits of our Managed Services platform is the Enterprise level antivirus software that's is installed as well. This software is completely automated for the you and requires no interaction. It updates automatically, scans automatically, and when it finds something, we review it here in our office to determine if it is something that can be removed. This antivirus software has extremely high detection rates and very low false positives making it an excellent choice for businesses. Another important feature is our hacker checks. In a society rampant with identity theft, these checks help to monitor whether or not someone is making attempts to login to your servers and workstations, a critical item to monitor if your company handles sensitive information such as credit cards, social security numbers, or other sensitive information. The Managed Services Agent we use checks all of the software on your computer as well for updates. Many times people neglect to update their computer because it tends to be time consuming, we take all that headache away ensuring your running the latest, most secure versions of the various software you have installed. All patching is also done in the evening preventing slow computers during the day. Ever have someone break in and steal your businesses computers? With our agents we can track down where a computer is as well provided they plug it back into the internet once they've taken it somewhere else. After they do that we then can work with local law enforcement to try to have your computers recovered. These agent's do a lot more as well so in an effort to save time, give us a call and we can sit down and discuss these more and show you the benefits to using them. Also if your unsure of if they would be beneficial to you we do free trails as well, if after 1 month you like the agents you pay for it, if not, you don't, simple as that! Visit our website today for more information regarding our services: www.abccsg.com